Turn retail insights
into action with REX
The REX Program delivered a measurable uplift in sales
capability and customer experience across our business.
Peter Sinodinos
CEO — Amber
REX combines practical retail capability
with real-world implementation expertise —
helping retailers not just learn, but execute.
Ben Kearney
CEO — Australian Lottery & Newsagents Association (ALNA)
Transforming retail
operations for every role
REX gives every leader a purpose-built view of the actions and insights they need to improve
performance.
Unlock consistent retail execution across every store.
REX gives CEOs a real-time view of store and network performance, including lead indicators and behavioural insights beyond sales data.
- Drive greater compliance and consistency: Ensure every store executes the right standards, processes, and customer experience.
- Increase sales, margin and customer satisfaction: Spot performance gaps early and improve sales, service and conversion outcomes.
- Improve team productivity and operational efficiency: Reduce wasted effort and focus teams on the actions that have the biggest impact on business performance.
- Turn insight into accountable action and measurable improvement: Give leaders real-time visibility while helping them assign action plans and track progress across every store.
Improve customer satisfaction
through measurable execution.
REX helps retail executives connect customer feedback, mystery
shopping and training insights to store service gaps and improve
customer satisfaction.
- Identify service gaps: Combine customer feedback and mystery shopping insights to see what needs attention.
- Target training needs: Link service gaps to the right coaching, product knowledge, and capability support.
- Track store execution: Monitor follow-through, accountability, and customer experience scores.
- Improve customer outcomes: Turn insight into action plans that drive measurable improvement across the network.
Streamline retail operations with one
integrated performance platform
REX helps retail leadership teams replace fragmented tools and
manual reporting with one connected view of store performance,
execution and customer signals.
- Single source of truth: Connect KPIs, execution, training, and customer signals in one store performance platform.
- Less manual reporting: Replace fragmented tools, duplicated effort, and operational noise across the network.
- Stronger alignment: Keep stores, regions, and support teams aligned to the same operational priorities.
- Higher operational productivity: Improve visibility, accountability, and decision-making with clear action plans across every store.
The Path to Launching and Embedding REX
A proven step-by-step journey to elevate retail performance and drive measurable ROI.
Select from the REX Menu
or kick off with RDG's Essentials REX Program
Configure your selected REX solutions
and determine your ROI target
Launch measurement and mystery shopping tools
Build action plan: embed training, KPI targets, and review cadence
Increase Retail Performance & ROI
Kick off with RDG's
Recommended Programs
Essential Program
Streamlined program to build the foundation for retail execution.
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Integrated dashboard
-
1 performance checklist
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Bi-monthly mystery shopping
-
NPS live read
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RDG Training Academy access
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1 x External KPI/Metric data source connection
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Bi-annual 2hr physical workshop with Retail Team
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Access to RDG's Training Academy up to 10 users per store
Deluxe Program
Best-in-class program to accelerate execution and growth.
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All Essential features, plus:
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3 performance checklists
-
Weekly mystery shopping
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Performance action plans
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Custom training workshops
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Kick-off & Engagement Webinar
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1 x Integrated Dashboard included
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2 x Performance checklists
-
Monthly mystery shopping program
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NPS live read
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2 x External KPI/Metric data source connections
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6 x custom-built learning modules
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1 x custom LMS included
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Quarterly physical workshops with Retail Team
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Access to RDG's Training Academy up to 10 users per store
Indicative estimate only. Sales uplift is modelled per store based on a 50-store network, 300 daily customers per store, a 30% conversion rate, and average sales of $65.